Second Assignment with Solution
During my internship at The Ritz – Carlton Millenia Singapore, an interpersonal communication problem had appeared between my colleague and I. At The Ritz – Carlton, we were required to escort every guest to the front office to check-in and after escorting we were required to return back and continue the process. I had a…
FIRST ASSIGNMENT INTRODUCTION LETTER
To: if_uma.jayaraman@singaporetech.edu.sg From: 1801561@sit.singaporetech.edu.sg Date: 24 January 2020 Subject: Introduction Letter Dear Dr. Uma, I would like to take this opportunity to introduce myself. My name is Aylmer Tan, it is pronounced as Almer. I am an undergraduate from Singapore Institute of Technology (SIT). I studied my Diploma in Business Application at Republic Polytechnic. Being…
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Hey aylmer,
I think I can understand your situation, as I’ve been in a similar situation once.
My tone of voice led to the other party to misunderstand my intentions, thinking that I was speaking to him to harm him.
I think what you should have done was to pull him to a corner, out of the crowd and speak to him then. That way, he won’t feel intimidated when you raise your voice and won’t feel bothered by the fact that there are people around watching you ‘humiliate’ him.
That’s all, have a great day ahead!
Best regards,
Lee Brandon
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Hi Aylmer. I understand that your intentions were good. However, some people are not as receptive to feedback as you. They can become very defensive when they feel attacked. Perhaps he felt attacked by you, that was why his defence mechanism was to complaint to the manager about you. Probably if you had told him that in a better environment and with a different tone, that would have helped.
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Hello Aylmer,
Sorry to hear about your terrible incident. I can definitely say that I have been in a similar situation before where my tone or volume may have led to a misunderstanding.
I would say that maybe you could have handled the situation better by not raising your voice even though the surrounding was rather noisy. I think it would be better if you were to walk over to him and talk to him nicely rather than signalling him to come over to you with a high volume.
Best Regards,
Ivan
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Dear Aylmer,
The situation has been described well and the solution hints at some communication concepts. The concepts here are verbal and non-verbal communication as the peer posts also have pointed out. Good to know that you will continue to work on these skills.
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