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Looking back at my CPD II journey, I have personally learnt a lot from this module. Before taking the CPD II module, I set a few goals for myself. One of the goals I have set is to improve my interpersonal and intrapersonal communication skills as I faced challenges when it comes to talking face to face with different people.
From my first submission, I have briefly mentioned about my weakness of not being empathetic towards guests. After going through all the instrumental units in CPD II, I have learned how I could change my communication style especially being empathetic towards guests. Also, by taking down pointers from my course mates’ comments on my wordpress, I am able to look at myself from a new perspective. After taking in all feedback and listening to all the instrumental units, I sat down and reflected on what am I able to change or what can I do to improve myself.
After reflecting, I came out with a plan to strengthen my weakness by practicing empathy towards my closest friends. Firstly, I would refrain from sugar-coating my words and be honest with my friends in order to show genuine care towards them while using similar experiences that they can relate to.
Throughout the course of this whole module, my module lecturer tried her very best to go through all of the activities and ensured that we have a better understanding of the module. Despite having differing views, she tried to understand from each student’s perspective and made adjustments to suit the students learning process. With everything that she has taught, I believe it will be put to good use when I graduate, especially as I enter the workforce.
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Aylmer's Blog 
Hey aylmer,
I think I can understand your situation, as I’ve been in a similar situation once.
My tone of voice led to the other party to misunderstand my intentions, thinking that I was speaking to him to harm him.
I think what you should have done was to pull him to a corner, out of the crowd and speak to him then. That way, he won’t feel intimidated when you raise your voice and won’t feel bothered by the fact that there are people around watching you ‘humiliate’ him.
That’s all, have a great day ahead!
Best regards,
Lee Brandon
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Hi Aylmer. I understand that your intentions were good. However, some people are not as receptive to feedback as you. They can become very defensive when they feel attacked. Perhaps he felt attacked by you, that was why his defence mechanism was to complaint to the manager about you. Probably if you had told him that in a better environment and with a different tone, that would have helped.
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Hello Aylmer,
Sorry to hear about your terrible incident. I can definitely say that I have been in a similar situation before where my tone or volume may have led to a misunderstanding.
I would say that maybe you could have handled the situation better by not raising your voice even though the surrounding was rather noisy. I think it would be better if you were to walk over to him and talk to him nicely rather than signalling him to come over to you with a high volume.
Best Regards,
Ivan
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Dear Aylmer,
The situation has been described well and the solution hints at some communication concepts. The concepts here are verbal and non-verbal communication as the peer posts also have pointed out. Good to know that you will continue to work on these skills.
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