To: if_uma.jayaraman@singaporetech.edu.sg
From: 1801561@sit.singaporetech.edu.sg
Date: 24 January 2020
Subject: Introduction Letter
Dear Dr. Uma,
I would like to take this opportunity to introduce myself. My name is Aylmer Tan, it is pronounced as Almer. I am an undergraduate from Singapore Institute of Technology (SIT). I studied my Diploma in Business Application at Republic Polytechnic. Being in different field of study, I did a 4 months Industry Attachment with The Ritz Carlton Millenia Singapore during my first year in SIT.
Working as a Guest Relations Officer during my internship, I was required to interact with high profile guests. As it was my first time working in the Hospitality industry, I was afraid of not being able to execute my job well. However, with the help of my team, I adapted quickly and familiarized myself with information about the hotel. I personally felt that I was overwhelmed by task of having to talk to strangers. However, it was an extremely insightful and fruitful experience having to work through Chinese New year, which is the one of busiest periods of the year.
With the experience, I also realized my weaknesses and strengths when it comes to communication. My biggest weakness is being not empathetic towards guests. For example, when. an incident occurs, I tend to avoid the situation and give a solution to them instead of thinking in their shoes. My strength would be displaying confidence in anything that I do.
With the weeks to come, my goals for this module would be learning how to be more empathetic towards people with the tone of my voice and to better learn how to understand people’s emotions through their body language or the way they talk.
I look forward to seeing you in the next few weeks while learning how to improve my personal communication skills with you.
Thank you and have a great week ahead!
Yours sincerely,
Tan Chun Guan, Aylmer
Aylmer's Blog 
Hi Aylmer,
I am sure that your tough experiences at the Ritz Carlton would shape you to become more confident and expressive.
I also feel you when you mention that being too empathetic is your weakness, as I feel the same when I did my industrial attachment in HR at Far East Hospitality. There are times where I would empathize with candidates background and would love to offer them the job they are applying for, but I could not as they do not meet the qualifications for me to do so.
I hope that you will continue to display confidence in whatever you do as I feel that it is an important trait that is required of everyone in order to succeed.
Thank you for sharing your experiences and all the best in this CPD module!
Best Regards,
Lee Brandon
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Dear Aylmer,
Thank you for sharing your experience in the hospitality industry. It is normal to feel apprehensive when entering a new environment, but I am proud of your ability to adjust and adapt.
Your situation during the busy Chinese New Year period must have taught you to stay calm and collected. Well, I have experienced being on the frontlines during the festive season as well and know that it is not an easy task indeed.
With your positive learning attitude, I believe that you will achieve your goals for this module in no time. All the best!
Best regards,
Louisa
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