Aylmer's Blog

Featured

FIRST ASSIGNMENT INTRODUCTION LETTER

To: if_uma.jayaraman@singaporetech.edu.sg

From: 1801561@sit.singaporetech.edu.sg

Date: 24 January 2020

Subject: Introduction Letter

Dear Dr. Uma,

I would like to take this opportunity to introduce myself. My name is Aylmer Tan, it is pronounced as Almer. I am an undergraduate from Singapore Institute of Technology (SIT). I studied my Diploma in Business Application at Republic Polytechnic. Being in different field of study, I did a 4 months Industry Attachment with The Ritz Carlton Millenia Singapore during my first year in SIT.

Working as a Guest Relations Officer during my internship, I was required to interact with high profile guests. As it was my first time working in the Hospitality industry, I was afraid of not being able to execute my job well. However, with the help of my team, I adapted quickly and familiarized myself with information about the hotel. I personally felt that I was overwhelmed by task of having to talk to strangers. However, it was an extremely insightful and fruitful experience having to work through Chinese New year, which is the one of busiest periods of the year.

With the experience, I also realized my weaknesses and strengths when it comes to communication. My biggest weakness is being not empathetic towards guests. For example, when. an incident occurs, I tend to avoid the situation and give a solution to them instead of thinking in their shoes. My strength would be displaying confidence in anything that I do.

With the weeks to come, my goals for this module would be learning how to be more empathetic towards people with the tone of my voice and to better learn how to understand people’s emotions through their body language or the way they talk.

I look forward to seeing you in the next few weeks while learning how to improve my personal communication skills with you.

Thank you and have a great week ahead!

Yours sincerely,

Tan Chun Guan, Aylmer

Second Assignment with Solution

During my internship at The Ritz – Carlton Millenia Singapore, an interpersonal communication problem had appeared between my colleague and I. At The Ritz – Carlton, we were required to escort every guest to the front office to check-in and after escorting we were required to return back and continue the process. I had a colleague who was laid back even when during the hotel’s peak period. This was largely due to the difference in upbringing and culture, causing a huge misunderstanding between us.

During the hotel’s peak period, he was leisurely strolling around despite the rest of us in the team rushing and working hard with the continuous stream of guest arrivals. When I realised, he was being too carefree, I took the initiative to speak to him about his work ethics as I wanted to spare him the wrath of our manager if he caught on.

I signalled for him to come over to where I was so I could speak with him. I raised my voice a little when I spoke as the hotel lobby was very noisy due to the high number of guests. I pointed out his wrongdoings – leisurely strolling back to the main entrance to further escort our guests without any sense of urgency. After I was done, he stormed off angrily and complained to our manager, saying that my attitude to him was very rude. I was flabbergasted, as I thought that I had communicated well to him, trying to help him do the right thing. I believe what triggered him to behave that way was my choice of words. What could I have done better to prevent this incident from happening again?

After reviewing the feedback given, I believe non-verbal and verbal interaction like signalling a person and the tone that I speak to him are the cause of the problem. I should work on my communication skills on how to communicate clearly and properly to get my point across. Furthermore, I believe that I should have walk to the person and explain to him why did I sound him out.

My First Blog Post

Be yourself; Everyone else is already taken.
— Oscar Wilde.

This is the first post on my new blog. I’m just getting this new blog going, so stay tuned for more. Subscribe below to get notified when I post new updates.

Introduce Yourself (Example Post)

This is an example post, originally published as part of Blogging University. Enroll in one of our ten programs, and start your blog right.

You’re going to publish a post today. Don’t worry about how your blog looks. Don’t worry if you haven’t given it a name yet, or you’re feeling overwhelmed. Just click the “New Post” button, and tell us why you’re here.

Why do this?

Because it gives new readers context. What are you about? Why should they read your blog?
Because it will help you focus you own ideas about your blog and what you’d like to do with it.

The post can be short or long, a personal intro to your life or a bloggy mission statement, a manifesto for the future or a simple outline of your the types of things you hope to publish.

To help you get started, here are a few questions:

Why are you blogging publicly, rather than keeping a personal journal?
What topics do you think you’ll write about?
Who would you love to connect with via your blog?
If you blog successfully throughout the next year, what would you hope to have accomplished?

You’re not locked into any of this; one of the wonderful things about blogs is how they constantly evolve as we learn, grow, and interact with one another — but it’s good to know where and why you started, and articulating your goals may just give you a few other post ideas.

Can’t think how to get started? Just write the first thing that pops into your head. Anne Lamott, author of a book on writing we love, says that you need to give yourself permission to write a “crappy first draft”. Anne makes a great point — just start writing, and worry about editing it later.

When you’re ready to publish, give your post three to five tags that describe your blog’s focus — writing, photography, fiction, parenting, food, cars, movies, sports, whatever. These tags will help others who care about your topics find you in the Reader. Make sure one of the tags is “zerotohero,” so other new bloggers can find you, too.